Return Policy
We want you to be 100% happy with your new mug! If you’re not completely satisfied, here’s how we make things right:
Return Period:
- You have 30 days from the date of delivery to return or exchange your item.
Eligibility:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
How to Return:
- Contact us at support@izaveta.com with your order details and the reason for the return.
- We’ll provide you with return instructions and a free return shipping label.
- Once we receive your item and it’s inspected, we’ll send you a confirmation email and process your refund or exchange.
Refunds:
- Refunds will be issued to your original payment method within 3-5 business days after we receive and inspect your return.
Shipping Fees:
- We offer free return shipping – no hidden fees, just hassle-free returns!
If you have any questions about your return or need help, don’t hesitate to reach out. We’re here to help you sip in style!
Store Information:
- Store Name: Izaveta
- Address: 1040 S Wooster St, Los Angeles, CA 90035, USA
- Email: support@izaveta.com
- Operating Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)
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